March 20, 2020
Verisys COVID-19 Pandemic Update
Dear Verisys Customers and Partners,
We appreciate your continued partnership and support throughout the COVID-19 pandemic. It has been a busy week at our headquarters here in Salt Lake City as we continued to execute our business continuity plans related to the pandemic. We continue to be inspired by the way the Verisys team and our customers rise up to each new challenge with a renewed sense of resolve to care for one another and work together. We are now almost entirely a home-based workforce and are stronger now than ever, as we pull together to solve new and unique challenges in protecting patients through increased transparency and verification.
Verisys continues to deliver all products and services without interruption at this time, and we do not anticipate any service disruptions related to the pandemic. Our team is continually monitoring the evolving situation and taking appropriate measures to ensure minimal impact on business operations. Nearly all of the Verisys staff across the United States are now working remotely, and our delivery of services, system stability, and data quality are sustainable and unaffected.
As reported on 3/18, the impact of the earthquakes on our headquarters and staff in the Salt Lake City area was minimal. All staff are accounted for and everyone is safe and operating at full capacity from their remote locations. Our office remains open with a few key personnel, adhering to the Governor’s orders that no more than 10 team members be present at any one time.
We are receiving reports of multiple licensing boards which have decided to allow expiring licenses to remain active during the pandemic period and/or have extended grace periods. The Verisys license verification process reflects these changes, but we will be distributing a current list of the specific boards making these allowances as a convenience to our partners and clients. Please be apprised that providers are still required to be screened in many different areas. You should continue to leverage best practices to ensure that you are effectively serving your patient population.
Escalated Credentialing Processes
As a reminder, we now have dedicated Verisys resources in place to prioritize and escalate credentialing processes related to the pandemic. Expedited credentialing processes can be completed in as little as eight hours in some instances. We also have visibility into your current populations of licensed professionals, providing additional data on licenses held in other states, which can enable additional privileging options. There will be no additional charge for these expedited credentialing requests during the pandemic period.
If you have any questions or concerns, please contact me, your dedicated account manager, or any other Verisys leader.
James Voss, VP of Customer Success