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Frequently Asked Questions

Overview
What is a Decentralized Identity (DID)?
Why should I use a DID?
Important Things to Remember About Your DID
Accepting Your TrueCred™
Sharing Your TrueCred™ to LinkedIn
Steps For Restoring Your Decentralized Identity (DID) to Your Personal Device

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Overview

The Issuer system ensures TrueCreds issued to you are private, independently verifiable, and portable. To achieve these goals, we have engaged a new web-based technology called a Decentralized Identity, or “DID”. A DID, which represents your identity in an encrypted form, is a unique code stored on your personal web-enabled device that is only retrievable by you. Before you accept your TrueCred™, you must establish a personal DID during the Folio account registration process.
Note: If you have been through the process of accepting your TrueCred™, the DID was stored on the device you used at the time of initial registration.
If you are using another device or you have cleared your browser’s memory, you will need to restore your personal DID to accept a new badge. Click here to view the process for restoring your personal DID.
When you log into your Folio account from any device, simply use the email address and password you established on mytruecred.com during the registration process. If you have forgotten your password for your Folio account, click Forgot My Password on the Login screen.
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What is a Decentralized Identity (DID)?

A Decentralized Identity (DID) is a unique code that represents a specific entity (person, place, or thing) most often used in credentialing so the entity’s credentials can be easily transported from one identity provider (e.g., TrueCred™ Folio) to another without needing to reissue the credential. Your DID is composed by encrypting the combination of an email address and a passphrase for security and to protect your privacy. The arbitrary email address and passphrase you use to create your DID cannot be changed once the identifier is created. Therefore, it is imperative that you remember the email address and passphrase you use because they are not stored on TrueCred’s system for your protection.
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Why should I use a DID?

The DID is used to mask and protect your personal identifiable information (PII). The DID can be moved from one identity system to another. This enables you to store your TrueCreds with a new identity provider without the need for re-issuance.
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Important Things to Remember About Your DID

Make sure you record the email address and passphrase for your DID in a safe, private location as they cannot be changed or reissued if lost.
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Accepting Your TrueCred™

Below is the process for accepting your TrueCred™.
1. When you receive an email welcoming you to the credentialing initiative, click the I want my TrueCred! link. Note: Save this email as you will need the Verification Code displayed at the bottom of to accept your TrueCred™.

2. The TrueCred™ Folio page below displays. Enter a valid email address in the Email field and a password in the Password field. Enter the same password in the Confirm Password field.
Enter your full name in the Full Name field and enter the handle of your choosing into the Short Name field.
Check the box next to Terms of Service to agree to the terms of service. Click Create Identity.
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3. Register your DID by entering a valid email address in the Email field and a passphrase in the Passphrase field. Enter the same passphrase into the Confirm Passphrase field. Click Register.

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4. Once the registration process is complete, you will be logged into your Folio account. You will not have any Accepted Credentials until you receive an email notification from the Issuer indicating that a TrueCred™ has been issued to you.
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5. You will receive an email from the Issuer when your TrueCred™ has been issued and is ready to be accepted. Click the credential image in the email message body. Note: Save this email as you will need the Reference ID displayed at the bottom of the message in case you have any questions about or problems with your TrueCred™.

6. The official Issuer website will display. Click Login.

7. The Credential Request Login popup box displays. Your DID should display. Click your DID and enter your secret passphrase into the Passphrase field as you did in above Step 3. If your DID does not display, follow the steps for restoring your DID below.
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8. Check the box to accept the Issuer Service Agreement and click Confirm.

9. Provide your Verification Code that you received in your Welcome Email (See Step 1) and click Validate.
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10. Your newly issued TrueCred™ will display in the Available Credentials section. To accept your newly issued TrueCred™, review the credential data to ensure accuracy, and click Accept to automatically store your credential in your Folio account if the information is correct. If the information is not correct, click Reject.

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Sharing Your TrueCred™ to LinkedIn

Below is the process for sharing your accepted TrueCred™ on LinkedIn.
1. Make your TrueCred™ Public by clicking the Change to Public button at the top of the page in the Credential Options section.

Check the box next to Allow and click Save.

Interested parties who click on your TrueCred™ on LinkedIn can now view and verify your credential. Click the LinkedIn icon under Sharing Options.

6. The Information for LinkedIn popup box displays. Click the Go to LinkedIn Certification Section button at the bottom of the Information for LinkedIn popup box.

Your LinkedIn profile and the Add Certification popup box displays. Note: If you are not currently logged into LinkedIn, you will be prompted to log in to access your profile.
Add a Certification to LinkedIn
7. Copy and paste the information from the Certification Name field in the Information for LinkedIn popup box on your Folio page into the corresponding field in the Add Certification popup box on LinkedIn. Start typing the name Certificate Authority in the field and select the correct authority from the dropdown menu.

8. Click the slider button to indicate This Certification Does Not Expire and copy the URL from the Certification URL field in the Information for LinkedIn popup box on your Folio page and paste it into the Certification URL field on the Add Certification popup box on LinkedIn. Click Save to add the credential information to your LinkedIn profile.

9. Scroll down to the Accomplishments section on your LinkedIn profile and click on See More Certifications and See Certificate to view your credential.

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Steps For Restoring Your Decentralized Identity (DID) to Your Personal Device

Every time you accept a new TrueCred™, your DID needs to be available on the web-enabled device you are using. You may restore the DID permanently (until the browser’s memory is cleared) or temporarily if you are using a device other than your personal device.
Below is the process for restoring your DID on your personal web-enabled device.
1. Go to the Issuer website. Click Login.

2. The Credential Request popup box displays, which should read No Identities Found. Click Register an Existing Identity with This Device.
Note: If your identity displays on the screen, simply select it and enter your passphrase to view the newly issued TrueCred™ associated with your DID (proceed to Step 5).
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3. The Add Identity popup box displays. Enter your email address you provided to the Issuer into the Email field and your passphrase into the Passphrase field.
If this is your personal device, check the box next to Remember Me on This Device. Click Add.
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4. Your DID should display on the Credential Request screen. Click your identity.
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5. Enter the Email Address and current Password for your Folio account. Click Sign In.

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6. The Credential Dashboard displays. Follow Steps 10 and 11 above in the Accepting Your TrueCred™ section to go through the process of accepting your newly issued TrueCred™.

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